Heart Pharmacy UTI Care Clinic
Your Trusted Source for Uncomplicated UTI Assessment and Prescribing
We understand that urinary tract infections (UTIs) can be painful and disruptive. At Heart Pharmacy, we’re here to help. Our trained pharmacists can assess and prescribe treatment for uncomplicated UTIs, helping you feel better—faster.
Please note: We only treat uncomplicated UTIs. If you have symptoms of a complicated UTI or other medical concerns, please refer to the public health resources listed below.
What Is an Uncomplicated UTI?
An uncomplicated UTI is an infection in the lower urinary tract (bladder and urethra), most often affecting otherwise healthy individuals—typically women. It’s not linked to underlying health conditions.
Common Symptoms Include:
A strong, persistent urge to urinate
A burning sensation when urinating
Frequent urination in small amounts
Cloudy or strong-smelling urine
Blood in the urine (appearing red, pink, or cola-colored)
Pelvic pain (especially in women)
What Is a Complicated UTI?
A complicated UTI affects the upper urinary tract (kidneys and ureters) or occurs in people with underlying medical conditions such as:
Diabetes
Pregnancy
Kidney stones or structural abnormalities
Immunocompromised states (e.g., cancer treatment)
Men or children with UTI symptoms
These cases often require further diagnostic tests and medical care beyond what we can provide in a community pharmacy setting.
Frequently Asked Questions (FAQs)
1. What is a UTI?
A urinary tract infection (UTI) is an infection in any part of your urinary system—most commonly the bladder (cystitis) or urethra (urethritis). In more serious cases, it may involve the kidneys (pyelonephritis).
2. What causes UTIs?
Most UTIs are caused by the E. coli bacteria, which lives in the bowel and can travel to the urinary tract. Other risk factors include:
Sexual activity
Poor hygiene practices
Urinary tract obstructions
Use of urinary catheters
3. What are the symptoms?
Stinging or burning when urinating
Frequent urge to urinate
Dark, cloudy, or smelly urine
Pain in the lower abdomen, back, or sides
Fever or feeling generally unwell
4. How are UTIs treated?
We treat uncomplicated UTIs with antibiotics and may recommend symptom-relief products like urinary alkalinisers. It’s important to finish the full course of medication to ensure the infection clears completely.
5. Can UTIs come back?
Yes, recurrent UTIs are common—especially among women. If you’re experiencing frequent infections, talk to a healthcare provider about potential underlying causes and long-term management.
6. Can UTIs happen again?
Some people may experience recurrent UTIs for various reasons. If this occurs, it is important to consult a healthcare professional for further tests and treatment.
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Who Is Eligible for Our UTI Care Clinic?
Our UTI Care Clinic is best suited for:
Women aged 19 to 65
Experiencing symptoms of an uncomplicated UTI
Not currently pregnant
Without fever, back pain, or other signs of a complicated infection
If you're unsure whether your symptoms qualify, our pharmacists can help assess and refer you if needed.
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Public Health & Referral Resources
If your symptoms are severe, recurrent, or outside our scope, we encourage you to reach out to one of the following resources:
Island Health Urgent & Primary Care Centres
[Your family doctor or local walk-in clinic]
Visit Heart Pharmacy Today
At Heart Pharmacy, we’re proud to offer fast, safe, and professional care for uncomplicated UTIs—no appointment needed at select locations.
Walk in today or call ahead to check availability!